Order Cancellation Policy

1. Order Cancellation Policy

This policy outlines the conditions and procedures for cancelling orders placed through our website in Australia.

All processes comply with the Australian Consumer Law under the Competition and Consumer Act 2010 (Cth), ensuring consumer rights are protected.

2. Cancellation Conditions

• Customers may request order cancellation within a maximum of 24 hours after payment is completed.
• If the request is submitted within this 24-hour period and before the order has been dispatched, the cancellation can be processed.
• If the order has already been shipped or if more than 24 hours have passed since payment, cancellation is no longer available.
• In such cases, customers may submit a return request in accordance with the store’s return procedure and place a new order if required.

We handle all cancellation requests with clarity, consistency, and transparency.

3. Request Procedure

To cancel an order, customers must submit a request via email within the specified timeframe.

The request must include:
the order number;
the full name of the purchaser;
proof of payment or a copy of the order confirmation.

The request must be sent to the official contact details listed in this policy.

Our store will review the request and provide a response as soon as reasonably possible.

4. Refund Processing

Once the cancellation is approved, the refund will be processed according to the applicable payment method.

After receiving and verifying the approved request, refunds are typically processed within 1–2 business days.

• The actual time for funds to appear depends on the customer’s financial institution or payment provider.

Customers may receive a notification once the refund process has been completed.

5. Customer Support Contact Details

For any enquiries regarding order cancellation, refunds, or related matters, please contact our store:

Email: pricing@pinegohome.com
Phone: +81 (709) 210 21 78
Address: 1-18-38 TAKANODAI, FUNABASHI-SHI, CHIBA 274-0801, JAPAN
Business Hours: Monday to Friday, 7:50 AM – 3:50 PM
Delivery Area: Australia

For faster and traceable handling, contacting via email is recommended.

Our store is committed to providing a clear, timely, and compliant cancellation process, ensuring customers can manage their orders with confidence and ease.