This policy clearly explains how orders placed through our website are prepared, dispatched, and delivered across Australia.
All operations comply with Australian consumer protection legislation, including the Australian Consumer Law under the Competition and Consumer Act 2010 (Cth).
Delivery services are available exclusively within Australia. Orders can only be shipped to valid addresses located within Australia.
Orders under 140 € incur a shipping fee of 9 €.
Orders of 140 € or more qualify for free shipping within Australia.
After payment confirmation, orders are typically processed within 1–5 business days.
Processing Cut-off Time:
Orders are shipped using professional logistics providers to ensure secure and trackable delivery.
Estimated delivery time is 2–6 business days after dispatch, depending on the delivery location within Australia.
All prices displayed on the website include applicable taxes and mandatory charges under Australian law. No additional payment is required upon delivery.
Once the order has been dispatched, customers will receive an email with tracking details to monitor delivery progress.
We take reasonable steps to ensure safe and reliable delivery.
If goods are lost or damaged during transit, we will coordinate with the logistics provider in accordance with Australian Consumer Law to resolve the issue and provide appropriate support.
Once an order has been dispatched, it cannot be modified.
Requests to change the delivery address must be submitted before shipment confirmation.
Customers are responsible for providing accurate and complete address information. Any delays or issues caused by incorrect or incomplete details remain the customer’s responsibility.
For enquiries regarding shipping, delivery, tracking, returns, exchanges, refunds, or order processing, please contact our store:
Email: pricing@pinegohome.com
Phone: +81 (709) 210 21 78
Address: 1-18-38 TAKANODAI, FUNABASHI-SHI, CHIBA 274-0801, JAPAN
Business Hours: Monday to Friday, 7:50 AM – 3:50 PM
Delivery Area: Australia
Our store is committed to providing a clear, reliable, and fully supported delivery experience throughout every stage of the customer journey.
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