Contact Us

1. Customer Service and Contact

We are available to assist our customers and ensure a clear, smooth, and transparent shopping experience on our website.

Customers may contact our store for any enquiries related to orders or services provided.

2. Contact Methods

Customers can contact our store using the following details, consistent with all informational pages on the website:

Email: pricing@pinegohome.com
Phone: +81 (709) 210 21 78
Address: 1-18-38 TAKANODAI, FUNABASHI-SHI, CHIBA 274-0801, JAPAN

For faster and traceable handling, contacting via email is recommended.

3. Support Hours

Customer support is available Monday to Friday, from 7:50 AM to 3:50 PM, excluding applicable public holidays.

During these hours, our team provides assistance regarding orders, deliveries, and post-purchase enquiries.

4. Types of Enquiries Handled

Customer service can assist with:
information about products available on the website;
support for ongoing or completed orders;
questions regarding shipping and delivery;
requests related to returns or refunds;
feedback or enquiries regarding the shopping experience.

5. Response Time and Service Commitment

We aim to handle all enquiries as promptly as possible with clarity, attention, and professionalism.

Each request is reviewed carefully to provide accurate and complete assistance.

Our goal is to deliver a reliable and transparent customer support experience.

6. Operational Information

Delivery Area: Australia

Priority is given to enquiries related to active orders or deliveries in progress.

Communication is an essential part of the service experience provided by our store.

Every enquiry is treated as an opportunity to improve our services and better respond to customer needs.