Terms and Conditions

1. Legal Compliance and Consumer Rights

This section outlines the legal rights and obligations applicable to transactions conducted through our website in Australia.

All operations are governed by the Australian Consumer Law under the Competition and Consumer Act 2010 (Cth), which provides statutory guarantees for goods and services supplied to consumers.

2. Consumer Guarantees

Under Australian Consumer Law, goods supplied must:
be of acceptable quality;
be fit for their intended purpose;
match the description provided on the website;
correspond to any sample or demonstration model, where applicable.

If a product fails to meet these guarantees, customers may be entitled to remedies such as repair, replacement, or refund, depending on the nature of the issue.

3. Remedies and Liability

Where a product has a major failure, customers are entitled to choose a refund.

For minor issues, the store may offer repair within a reasonable timeframe.

Nothing in this policy excludes, restricts, or modifies any rights or remedies available under Australian Consumer Law.

To the extent permitted by law, our store is not liable for indirect or consequential loss arising from the use of products purchased through the website.

4. Fair Trading and Compliance

Our store operates in accordance with the principles of fair trading as set out under Australian law.

We ensure that product descriptions, pricing, and representations are accurate and not misleading or deceptive.

All transactions are conducted in compliance with applicable legal obligations relating to electronic commerce and consumer protection.

5. Dispute Resolution

In the event of a dispute, customers are encouraged to contact our store first to seek a resolution.

If the issue cannot be resolved directly, customers may refer the matter to relevant Australian authorities or dispute resolution bodies, including those recognised under Australian Consumer Law.

Alternative dispute resolution mechanisms may also be available where applicable.

6. Limitation and Interpretation

These legal provisions are to be interpreted in accordance with Australian law.

If any part of this section is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

7. Contact Information

For any questions regarding legal rights, obligations, or this section, please contact our store:

Email: pricing@pinegohome.com
Phone: +81 (709) 210 21 78
Address: 1-18-38 TAKANODAI, FUNABASHI-SHI, CHIBA 274-0801, JAPAN
Business Hours: Monday to Friday, 7:50 AM – 3:50 PM
Delivery Area: Australia

Our store is committed to complying with Australian legal requirements and ensuring fair, transparent, and lawful transactions at all times.